What if a customer says they never requested the connection?

Short answer

Stop affected contact and report the complaint with the request reference. Do not insist consent exists without investigation; the relevant authorization and communication history must be reviewed.

An illustrative example

A recipient disputes having submitted an insurance request.

This is a hypothetical situation, not a real customer outcome or a coverage determination.

Three facts to prepare

• Request reference
• Disputed contact
• Complaint escalation

Use a brief, accurate summary. Separate confirmed facts from assumptions; keep passwords, identity numbers, private customer records and confidential documents out of an initial marketplace request.

A question to bring to the right professional

Which consent and identity records need review before any further outreach?

Use current offer status, applicable agreements and the customer's actual permission. Free participation does not authorize resale, unlimited follow-up or unrelated use of information. Prioritize prompt professional service, accurate records and stop-contact requests; use support when an issue requires investigation or operational action.

Sources and scope

• LunarQuote privacy notice

  The published privacy notice. Use the designated support process for a request or complaint; this guide is not an independent legal review of the notice.

• LunarQuote marketplace disclosures

  The marketplace's stated role and limitations. Current agreements, verified eligibility and request status govern actual participation.

Sources supply the stated background, not a determination about the illustrative case. The example, checklist and discussion prompt are LunarQuote educational material. Source links checked October 5, 2026.