How should an agency handle staff departures from partner accounts?

Short answer

Review access promptly through the proper account process and retain authorized operational ownership. Customer access should not depend on a departed employee's private inbox or unrecoverable session.

An illustrative example

The agency's sole workspace user leaves.

This is a hypothetical situation, not a real customer outcome or a coverage determination.

Three facts to prepare

• Current users
• Access owner
• Recovery method

Use a brief, accurate summary. Separate confirmed facts from assumptions; keep passwords, identity numbers, private customer records and confidential documents out of an initial marketplace request.

A question to bring to the right professional

Who retains authorized control of the marketplace account?

Customer sharing requires more than an application or self-entered profile. Relevant licensing, verified capability, agreement status and availability must support the particular opportunity. Texas lookup guidance applies to Texas records; other jurisdictions require their appropriate official review, and marketplace approval is not an insurer appointment.

Sources and scope

• Texas Department of Insurance: agent license lookup

  Official directions for checking Texas agent or adjuster records. It does not verify another state's authority or establish product access.

• LunarQuote marketplace disclosures

  The marketplace's stated role and limitations. Current agreements, verified eligibility and request status govern actual participation.

Sources supply the stated background, not a determination about the illustrative case. The example, checklist and discussion prompt are LunarQuote educational material. Source links checked October 5, 2026.